I make complex enterprise workflows feel clear, trustworthy, and human.
Currently shaping AI Analytics at ServiceNow. Previously at SAP Labs, designing for manufacturers and writing the AI guidelines used across SAP Fiori.
Work
01
Turning AI analytics into decisions, not just dashboards
ServiceNowDesign lead2025 – present3 analytics surfaces → 1
Redesigning how admins understand their AI assistants and agents: from a wall of charts to a ranked decision, a clear root cause, an action and a record that it worked.
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02
Making AI-generated content visible across SAP
SAPSole UX designer8 months30% faster design cycles
Designed AI Notice, SAP's standard pattern for telling users when content is AI-generated, now part of the Fiori design guidelines used across SAP products.
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03
Bringing suppliers and quality engineers onto one workflow
SAPUX designer7–8 enterprise customersAdoption 15% → 35%
Turned 8D problem solving, run on Excel sheets, printouts and email chains, into a shared web app where customers and suppliers fix quality defects together, by hand or by chatting with Joule.
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